Contact Us

Whether you need professional equipment repairs, workshop bench testing, or an obligation-free quote on new pool technology, our team is here to assist.

Please reach out via any of the direct channels below, or leave us a message using the form at the bottom of this page. We review all inquiries promptly and will get back to you as soon as possible.

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Direct Contact Channels

1. 24/7 AI Assistance & Booking Line
Phone: (02) 5300 2014
Speak directly with Charlie, our AI voice assistant, available around the clock for rapid fault diagnostics, part inquiries, and immediate service requests.

2. SMS Inquiry (Direct Technician Line)
SMS / Mobile: 0422 333 689
* PLEASE NOTE (SMS ONLY): Because our technicians are frequently working with heavy machinery in the workshop or on-site handling technical repairs, we cannot always answer voice calls on this mobile number. 
Please send an SMS with your name, suburb, pool equipment brand/model, and a brief description (or photo) of the issue. We actively monitor incoming texts and will reply promptly as soon as our hands are free!

3. General & Trade Inquiries (Email & Phone)
Phone: (02) 5300 2014 (Mon – Fri)
Email: info@jqlpools.com.au
Feel free to contact us with detailed job scopes, pool photos, or trade supply inquiries.

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Workshop & Drop-Off Locations

📍 Customer Drop-Off Hub:
(By Prior Booking Only - Please contact us before drop-off)
Pool Central, 30 The Centre, Forestville NSW 2087
Hours: Mon–Fri 8:30am–4pm | Sat 8:30am–3pm | Sun 9am–12pm

🏬 Technical Workshop:
7 Rodborough Rd, Frenchs Forest NSW 2086
Service & Diagnostics by Appointment | Mon–Fri 8am–5pm